Customers

Guidance on managing customer interactions and common situations in electrical service work. Articles address home visits, deposits, pricing, payment issues and handling specific customer scenarios.

Call Outs V Workshop Servicing

Decide whether your electrical repair business should handle workshop repairs only or add home call outs to boost income.

Charging Customers a Deposit

Decide whether to charge a deposit when customers leave items for electrical repair to protect your business from abandoned work.

Service Calls When Only a Child Is at Home

Never enter a customer's home alone with a child present, and always reschedule the service call when no responsible adult is available.

Setting Call Out Charges

Set fair call out charges for your electrical repair business by understanding what customers pay for and how to explain it.

Visiting Customers in Their Homes

Give customers a time window for home repair visits and use booking forms to gather key details before you arrive.

What to Do When a Customer Will Not Pay

Handle unpaid bills in your electrical repair business with a clear payment policy and practical steps to collect what's owed.